Customer Support Evening Shift (live-chat)

Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

This Role Is a Great Opportunity If You:

• Speak fluent English (C1 or native).
• Available to work from our office in Kaunas.
• Willing to work the evening shift (13:30-22:00).
• Can commit to 32 or 40 hours weekly.

What Makes You a Strong Match:

• Solid know-how of Windows/macOS and Android/iOS.
• Ability to handle high volumes of technical information.
• Having a customer-first approach combined with critical thinking.
• A background in IT, cybersecurity, or eSIM technology is a strong advantage.

What You’ll Do and Learn:

• Start with six working days of training to learn about VPNs and its software’s features, capabilities, and limitations.
• Learn how to deliver clear solutions by methodically following our internal support procedures and documentation.
• Provide live chat support for NordVPN, one of the world's leading VPN products.
• Adapt to the customers needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.
• Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support.
• Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.

The Perks of Joining Us:

• Smooth and a structured onboarding and mentorship to help you get started with confidence.
• Office in a great location + option to work from home twice a week after probation.
• Option to work from abroad for up to 30 days per year.
• Health insurance + fitness perks.
• Daily snacks to keep you fueled, plus fresh pastries every Friday.
• Regular team-building events to connect with your colleagues.
• Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
• Ability to grow within CyberCare and Tesonet.

Compensation:

• For a full time job, a gross salary - 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation).