Parisima Talent

Roles and Responsibilities:
<ul>
<li>Serve as the primary contact for after-sales inquiries, product requests, and complaints.
</li>
<li>Respond to customer queries via phone, email, and social media professionally and timely.
</li>
<li>Provide basic troubleshooting for products, services, warranties, and maintenance.
</li>
<li>Log customer issues and service requests in the CRM, ensuring all interactions are documented.
</li>
<li>Coordinate with technical and service teams for resolutions and escalate complex issues as needed.
</li>
<li>Follow up with customers to ensure satisfaction and manage machine collections/scrap list coordination.
</li>
<li>Maintain high service standards, identify recurring issues for process improvement, and prepare performance reports aligned with KPIs.
</li>
</ul>
Background and Requirements:
<ul>
<li>Minimum of two years of relevant work experience.
</li>
<li>Bachelor’s degree in Business Administration or a related field.
</li>
<li>Professional proficiency in English (Arabic is an advantage).
</li>
<li>Strong communication, problem-solving, and organizational skills.
</li>
<li>Proficiency in CRM systems and Microsoft Office, particularly Excel.
</li>
<li>Professional attitude with the ability to multitask and learn Karcher products and processes.
</li>
</ul>

Customer Support Executive (Arabic Speaking)(Aftersales experience)

Customer Support Executive (Arabic Speaking)(Aftersales experience)

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