Customer Support Executive – Banking Sales Process

Customer Support Executive – Banking Sales Process

Job Location: Thane, Maharashtra
Job Type: Full-Time
Industry: Banking / Financial Services
Experience: Freshers and Experienced Candidates
Working Hours: 9:30 AM to 6:30 PM
Weekly Off: Sunday

Job Summary

We are hiring Customer Support Executives for a Banking Sales Process in Thane, Maharashtra. The role involves assisting customers with banking-related queries, explaining relevant banking products or services, supporting sales-related activities, and ensuring a professional customer experience.

Candidates should have good English communication skills, a customer-focused approach, and the ability to follow established company processes. Freshers and candidates with relevant experience are welcome to apply.

Key Responsibilities

• Handle customer queries related to the assigned banking process.
• Provide accurate information about relevant banking products and services.
• Assist customers with product or service-related enquiries.
• Support sales activities by explaining suitable products or services to customers.
• Identify customer requirements and communicate relevant product information.
• Maintain professional communication and a positive customer experience.
• Follow company policies, process guidelines, and service quality standards.
• Maintain accurate records and complete assigned documentation.
• Escalate customer concerns or process-related issues to the appropriate team.
• Achieve assigned performance and quality objectives, where applicable.

Eligibility Criteria

• Freshers and experienced candidates are welcome to apply.
• Good verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• A professional approach to customer interactions.
• Basic computer knowledge and the ability to follow standard procedures.
• Willingness to learn about banking products, services, and sales processes.
• Candidates may be assessed on English communication skills, including a Versant assessment, where applicable.

Salary and Compensation

NAPS Role

• Approximate monthly in-hand amount: ₹21,000, subject to applicable scheme terms, eligibility, and deductions.

Regular Employment Role

• Monthly CTC: ₹22,000.
• Approximate monthly in-hand salary: ₹18,600, subject to applicable deductions and employment terms.

The applicable employment category, compensation structure, and final salary details will be communicated during the recruitment process.

Working Schedule

• Working Hours: 9:30 AM to 6:30 PM
• Weekly Off: Sunday
• Employment Type: Full-Time
• Work Location: Thane, Maharashtra

Transportation Facility

Pick-up and drop transportation is available from Thane Station, subject to the applicable company route, schedule, and eligibility criteria.

Transportation support during the training period may also be available, subject to company policy.

How to Apply

Interested candidates may share their updated CV for consideration. Shortlisted candidates will be contacted regarding the next steps in the recruitment process.

Email: [email protected]
Contact Number: 7547072426

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person