Customer Support Executive – Blended Process

Customer Support Executive – Blended Process

Cab: Both-Side Cab
Meal: Meal Facility
Salary: ₹25,000 – ₹40,000 / Month + Incentives
Qualification: Minimum 12th Pass
Experience: Fresher
Location: Sector 17, Gurgaon
Working Days: 5 Days Working
Shift: Rotational Shift
Process: Blended – 80% Voice + 20% Chat

Roles & Responsibilities

• Handle customer queries through voice calls and chat.
• Resolve customer concerns professionally and efficiently.
• Provide accurate information and solutions.
• Handle customer complaints and follow-ups.
• Maintain proper records of customer interactions.
• Coordinate with internal teams whenever required.
• Ensure a smooth and positive customer experience.

Candidate Requirements

• Excellent English communication skills.
• Strong communication skills over calls.
• Good typing speed and accuracy.
• Confident and customer-focused personality.
• Good listening and problem-solving skills.
• Basic computer knowledge.
• Comfortable working in rotational shifts.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Provident Fund

Application Question(s):

• How much do you rate your English communication skill out of 10 ?
• How many months of experience do you have in calling related domain ?
• What's your last in-hand salary ?
• Are you ok with sales roles as well with higher incentives ?

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Location:

• Gurgaon Sector 17, Gurugram, Haryana (Preferred)

Work Location: In person