Customer Support Executive - Chat

Roles and Responsibility

• Handle customer inquiries and resolve issues through chat support.
• Provide excellent customer service and ensure satisfaction.
• Work efficiently to meet productivity targets and deadlines.
• Collaborate with team members to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve knowledge and skills to enhance performance.

Job Requirements

• Proficient in using computer systems and software applications.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Strong problem-solving and analytical skills.
• Attention to detail and ability to maintain accuracy.
• Ability to work independently and as part of a team.
• Typing speed: 30 WPM.
• Accuracy: 90%.
• Language proficiency: B2.
• Education: 10th + 2.