Customer Support Executive (Chat)

Roles and Responsibilities :

• Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns.
• Process customer orders, answer product questions, and address technical issues in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-13 years of experience in international BPO/call center environment.
• Excellent communication skills for effective interaction with customers over the phone, email, or chat.
• Proficiency in processing sales transactions and resolving technical support queries.