Customer Support Executive- Chat process

Roles and Responsibilities :

• Provide exceptional customer support through  email, or chat to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, resolution rates, and first-call resolution.

Job Requirements :

• 0-10 years of experience in a similar role (customer support).
• Excellent communication skills with the ability to articulate technical information clearly.
• Proficiency in processing multiple tasks simultaneously while maintaining attention to detail.
• Basic computer knowledge with proficiency in MS Office applications.
• Graduate fresher/exp can apply.