Customer Support Executive - China 中文客服专员

About the role

You will process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. This role supports clients in China and requires native-level Mandarin communication skills and a good understanding of the Chinese market and customer expectations.

Key responsibilities

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira
• Update clients on their request status accordingly
• Verify documents submitted by clients within specific regions on an hourly basis
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target
• Achieve quarterly KPI targets set by the CS manager
• Perform other ad hoc tasks assigned by the manager

About you

• Good communication skills in English, and native Chinese speaking

• Ability to perform rotational shifts ( morning, afternoon and overnight shifts)

• Bachelor's degree or higher in business administration or related field

• Fresh graduates with a passion for customer service are welcome to apply

• Good client-facing and communication skills

• Troubleshooting and multitasking skills

• Self-motivated and highly reliable

Company Benefits

• Working permit sponsorship in Malaysia

• Fixed daily meal allowance and monthly transportation allowance

• 21 days of annual leave, up to 15 days of public holidays, and 14 days of paid sick leave

• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care

• Education support for your children's school and kindergarten fees, for children between 0 years - 18 years

• Sports and wellness allowance for gym or sports club memberships and other physical activities, plus access to the office gym

• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops

• Holiday flight tickets and accommodation coverage (within the yearly limit)

• Outstanding team-building experiences and corporate parties