Customer Support Executive

• Hussle (now part of EGYM Wellpass) is the UK’s leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of venues nationwide through one simple pass. By collaborating with partners like AXA Health, Bupa, and IWG, we create a thriving ecosystem for gym-goers, owners, and health-conscious organizations
• Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company? We pride ourselves on outstanding support. As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support, operations, and technology in the exciting fitness sector
• Multichannel Support: You provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom
• Effective Problem Solving: You troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction
• Customer Advocacy: You act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements
• Operational Excellence: You maintain accurate records and follow guidelines while identifying opportunities to optimize team processes
• Knowledge & Growth: You contribute to self-service resources and support senior management with strategic operational projects
• Your training goal for your first 6 months:
• Performance Excellence: You consistently meet the specific KPIs defined for your role, ensuring high standards of service and efficiency
• Tool & Process Knowledge: You are proficient in our CRM system and develop proactive suggestions for improving our tools and operational processes
• Network & Collaboration: You are an open-minded personality who builds trusting relationships within the team and is highly valued for your collaborative approach

Benefits

• Development budget
• Internal trainings
• 30 days of holiday
• Flexible working hours
• EN & DE language courses
• Sabbatical
• Hybrid work model
• Wellpass membership
• Inhouse gym
• Company & team events
• Lease a bike
• Corporate Benefits- Mindset & Interest: You are a resilient problem-solver with a positive attitude and a genuine interest in health, fitness, and wellbeing
• Attention to Detail: You are detail-oriented and diligent, ensuring accuracy in every interaction and record
• Organizational Talent: You are organized and able to prioritize and manage multiple tasks in a fast-paced environment
• Professional Experience: You have at least 2 years of experience in customer service
• Communication Skills: You possess excellent communication skills, both written and verbal, to engage effectively with our community- Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #2046
• Contact: Dolihane Feddag