Customer Support Executive

Roles and Responsibilities :

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through phone, email, or chat support.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 1-10 years of experience in BPO/Call Centre environment handling international calls (UK process).
• Excellent communication skills for effective voice support over the phone.
• Ability to work in an international BPO setting with multiple language capabilities (English preferred).
• Proficiency in handling high volumes of calls simultaneously while maintaining accuracy.

Call HR Apoorva 9986600010