Botree Software
Customer Support Executive
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹250,000 – ₹400,000 / year
Location:
Ahmedabad, Gujarat, India
Work mode:
Onsite
Published on:
7 August 2026
What they need
Role & responsibilities
- Interface with existing / new customers over phone and/or email
- Good experience in Application support/ technical support
- Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
- Manage customer expectations of response time, issue resolution and quality support
- Generate report on need basis
- Provide periodical summary report on calls / issues
- Escalate issues appropriately
- Analyse and provide feedback to reduce the number of issues experienced by customers
- Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked
Update job knowledge by continuous self learning, interacting with team members and maintaining personal / professional networks
Technical Skills
- Basic knowledge of SQL
- Knowledge of MS Office Applications
- Experience in DMS/SFA/CSNG
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