Customer Support Executive

Female fresh graduates are encouraged to apply. We provide a supportive environment for career starters! Candidate must be fluent in Mandarin (spoken and written) as the role requires dealing with Mandarin-speaking clients/suppliers.

1. Customer Enquiry Management

• Respond promptly and professionally to customer enquiries via WhatsApp, Instagram, email, and other platforms.
• Provide accurate product information, pricing, availability, and appointment support.
• Understand customer needs and direct them to the correct department when needed.
• Maintain a consistent brand tone and high service level.

2. Reporting & Data Tracking

• Compile and prepare monthly customer service performance reports.
• Track response time, enquiry type, conversion rate, and customer feedback.
• Highlight customer insights, common issues, and areas for improvement.
• Maintain organized records of customer interactions.

3. Customer Experience Support

• Ensure customer inquiries are followed up promptly until resolved.
• Identify frequently asked questions and suggest improvements to enhance service efficiency.
• Support after-sales communication, warranty checks, and service updates.

4. Internal Coordination

• Work closely with sales, operations, and management to ensure accurate information flow.
• Flag urgent issues or customer complaints to relevant teams.
• Support marketing with insights from customer conversations.

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Requirements

• Strong communication skills (written & spoken).
• Detail-oriented, organized, and able to manage multiple enquiries efficiently.
• Comfortable using WhatsApp, Instagram, CRM tools, and Excel/Google Sheets.
• Positive attitude, teamwork mindset, and customer-first approach.
• Previous customer service experience is a bonus, but not required.
• Proficient in English, Mandarin/Cantonese, and Malay (written & spoken).
• Fresh Graduates are welcomed.

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Working Days: Monday – Sunday (7 Days, On Shift Rotation)

Shift A: 9:00 AM – 6:00 PM

OR

Shift B: 5:00 PM – 12:00 AM

Rest Days: 2 Days Off (Scheduled on weekdays)

Annual Leave: 10 Days per annum