Customer Support Executive

Responsibilities:

Managing and overseeing the day-to-day operations of the customer service department.

Handling escalated customer complaints and inquiries in a professional manner.

Coordinating with other departments to ensure overall customer satisfaction.

Developing and implementing strategies to improve overall customer experience.

Utilizing Excel proficiency to analyze data and generate reports for management review.

• Excellent Excel skills to analyze data and track customer service metrics.
• Strong communication skills and ability to handle difficult customer interactions.
• Proven ability to lead a team and drive performance improvements.
• Relevant certifications in customer service or related areas is a plus.