Customer Support Executive

We are looking for a proactive and organized Admin cum Sevice Support Executive to manage administrative duties and provide excellent post-sales customer support for our home and commercial appliances. The ideal candidate will serve as the bridge between customers and our sales/service teams, ensuring timely follow-ups, AMC renewals, complaint handling, and smooth coordination for installations and maintenance.

Key Responsibilities:

Customer Care Responsibilities:

Attend incoming customer calls, emails, and walk-ins related to product inquiries, service issues, and complaints.

Maintain accurate customer records including sales, service calls, AMC details, and feedback.

Schedule service appointments, installations, and maintenance visits with technicians.

Track and follow up on AMC (Annual Maintenance Contract) renewals and reminders.

Coordinate with the service department to ensure timely resolution of customer issues.

Provide product information and post-sales support to customers.

Administrative Responsibilities:

Maintain office documentation and filing systems (physical and digital).

Manage daily office operations, including supplies, correspondence, and general clerical tasks.

Prepare and update service reports, invoices, and customer records.

Assist in generating sales/service MIS reports for management.

Coordinate with vendors and service partners for parts, repairs, or logistics support.

Requirements:

Bachelors degree in any discipline.

1–3 years of experience in customer service, preferably in consumer appliances or electronics.

Good understanding of appliances (ACs, refrigerators, washing machines, etc.) and related terminology is an advantage.

Strong communication and interpersonal skills.

Proficient in MS Office (Excel, Word, Outlook);

Ability to handle multitasking and work in a fast-paced environment.

Key Skills:

Customer Relationship Management

After-Sales Support & AMC Handling

Administration & Documentation

Service Coordination

Communication & Follow-up

Problem Solving

Time and Task Management