Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call quality, resolution rates, and first-call resolution.

Job Requirements :

• 0-1 year of experience in BPO or CSE industry.
• Strong communication skills with excellent verbal fluency in English language.
• Ability to work on inbound/outbound processes (voice support) with ease.
• Basic knowledge of computer applications such as MS Office Suite.