Customer Support Executive

Role Summary Key Objectives

We are looking for a Customer Support Executive with 0-2 years of experience to handle customer queries through calls and emails, ensuring timely resolutions and excellent service. The ideal candidate should have strong Hindi and English communication skills, basic computer knowledge, and the ability to coordinate effectively with internal teams.

Core Responsibilities

• Handle customer queries and provide prompt resolutions through voice calls and email support while ensuring excellent customer service.
• Must be fluent in Hindi/English with good verbal and written communication skills. Should have knowledge of MS Excel and basic computer operations.
• Coordinate with internal teams to resolve customer issues and ensure timely follow up until closure.
• Maintain accurate records of customer interactions, adhere to company processes, and deliver a high standard of customer service.
• Knowledge of SQL will be an added advantage.

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