Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
• Maintain accurate records of all interactions using ticketing tools.