Zameen Media Pvt. Ltd.
Customer Support Executive
Skills
3 months ago
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Important information
Contract type:
Permanent
Location:
Lahore, Punjab, Pakistan
Work mode:
Onsite
Published on:
11 August 2026
What they need
Job Responsibilities:
- Respond to customer queries in a timely and accurate way, via email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales or Marketing teams
- Assist in training junior Customer Support Representatives
Job Requirements:
Experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Familiarity with our industry is a plus
Location: Lahore
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