Customer Support Executive

JOB SUMMARYKEY RESPONSIBILITIES

• Clearly understand the customer issue and address the issue by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries by acknowledging and resolving customer complaints.
• Communicating with customers through various channels.
• Taking care of customer queries A-Z on the website. Before sales, after-sales, and warranty queries
• Learning about our products inside and out so that we can answer questions.
• Taking ownership of customer issues, ensuring customer satisfaction, and providing professional customer support.
• Communicating and coordinating with colleagues when necessary.
• Should be an effective listener and Enthusiastic learner.
• Time management and Decision making are the major keys.
• Should maintain the targeted Customer satisfaction scores and AHT (Average Handling time).
• Troubleshoot problems and help the customer with resolution.
• Escalate unresolved issues to appropriate internal teams. REQUIREMENTS: -
• Excellent Communication
• Good typing speed. 60-75 WMP for chat users.
• Good knowledge about the E-commerce domain.
• Experience in Email/Chat in the retail domain would be an added advantage.
• Should be good at multitasking.
• Should be willing to work from the office.
• Willing to work in UK and US shift and rotational week offs.
• Immediate joiner is preferable