Customer Support Executive

Roles and Responsibilities :

• Manage a team of customer support executives to ensure timely resolution of customer queries and issues.
• Develop and implement effective strategies to improve customer satisfaction, retention, and loyalty.
• Collaborate with other departments (e.g., sales, marketing) to resolve complex customer complaints and escalations.
• Analyze performance metrics (e.g., call volume, resolution rates) to identify areas for improvement.

Job Requirements :

• 2-4 years of experience in BPO/call center environment or similar industry.
• Excellent communication skills with ability to handle high-pressure situations effectively.
• Strong leadership skills with experience managing teams or leading projects.