Customer Support Executive

Job Summary:

We are looking for a customer-focused Customer Support Executive to handle customer queries, resolve issues, and deliver an excellent service experience.

The role involves interacting with customers through calls, emails, or chat and ensuring timely and effective resolution.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, and chat
• Resolve customer complaints and provide appropriate solutions
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the relevant departments when required
• Provide product/service information and guidance to customers
• Meet individual and team performance targets (TAT, CSAT, quality scores)
• Adhere to company policies and customer service standards