Customer Support Executive

Are you passionate about gaming and love helping people find solutions? If you're a customer support professional with strong written communication, problem-solving skills, and a genuine interest in gaming, we want YOU on our team!

Location: Adyar, Chennai
Working Days: 6 days, Monday to Saturday
Working Hours: 9:30 AM to 6:30 PM
Process: Non-Voice. Chat & Email Support

Your Mission

Roles & Responsibilities

• Be the Voice of Our Brand: Handle customer queries primarily through live chat, email, and other written support channels. Provide clear, professional, and timely responses related to products, services, orders, payments, and other customer concerns.
• Expert Problem Solver: Assist customers with issues related to gaming consoles, games, controllers, accessories, and other gaming products. Guide customers through troubleshooting steps and provide appropriate solutions through chat and email.
• Order & Delivery Support: Coordinate closely with the sales and logistics teams to track orders, resolve delivery-related issues, and ensure a smooth customer experience from purchase to delivery.
• Customer Champion: Handle complaints and challenging customer situations with patience and professionalism. Understand the customer's concern, take ownership, and work towards a satisfactory resolution.
• Detailed Record Keeper: Accurately document customer conversations, complaints, resolutions, transactions, and feedback in the CRM or ticketing system.
• Escalate When Required: Identify critical or complex issues and escalate them to the appropriate internal teams while ensuring proper follow-up until resolution.
• Continuous Improvement Advocate: Identify recurring customer issues and share insights with the team to help improve support processes, FAQs, workflows, and overall customer experience.

You're Probably a Match If You Have

Required Qualifications

• Experience: Minimum 1 year of experience in customer support, chat support, email support, customer service, or sales support. Experience in the gaming or technology industry is an added advantage.
• Written Communication: Excellent English written communication skills with strong grammar, sentence formation, and the ability to communicate clearly and professionally.
• Customer Handling: You remain calm and professional while handling complaints, difficult customers, and high-pressure situations.
• Typing & Multitasking: Comfortable handling multiple chats, emails, and customer queries simultaneously while maintaining accuracy and response quality.
• Tech-Savvy: Comfortable working with CRM systems, ticketing platforms, chat support tools, email systems, and other customer support software.
• Gaming Knowledge: A good understanding of gaming consoles, games, controllers, accessories, and the general gaming ecosystem is preferred.
• Problem-Solving: You can understand a customer's problem quickly, identify the right solution, and communicate it clearly without unnecessary back-and-forth.

Why Join GameNation?

• Be part of an innovative and growing company in the gaming industry.
• Work with a passionate team that values creativity and customer experience.
• Build your expertise in gaming, e-commerce, and customer support.
• Opportunity to grow your career in a fast-paced environment.
• Competitive salary and benefits package.

Ready to Join the Game?

If you're someone who loves gaming, enjoys solving problems, and believes great customer service starts with great communication,

we'd love to hear from you!

Apply now and let's game on together!

Preferred candidate profile

Look for candidates with good written English, fast and accurate typing, basic computer knowledge, and experience in chat/email/customer support processes.