Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
• Process customer requests for product information, orders, returns, and exchanges in a timely and efficient manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• Excellent communication skills in English (written & spoken).
• Ability to work on an inbound process with multiple priorities simultaneously.
• 0-1 year of experience in BPO/Call Centre environment preferred but not mandatory.