Customer Support Executive

Duties and Responsibilities-

Provide On-Call, Email, Chat based support to clients.
Troubleshoot Application issues reported by customers.
Ensure required action is taken for tickets based on appropriate SLA’s.
Self-supervised learning with research to solve various typical user queries.
Log and test all reported bugs, change requests and questions.
Communicate with the client any findings relating to the above.
Prioritize any bugs and questions in line.
Ensure the new issues in the Support Log are cleared daily.

Skills Required
1year’ experience in Customer Service Tech.
Understanding/Basic concepts of Microsoft Operating System, Fair knowledge of Applications like Microsoft
Office Suite, Browsers.
Good verbal and written communication skills.
Knowledge of principles and processes to provide customer services.
Meeting quality standards for services, and evaluation of customer satisfaction.
Proficiency with Computer Operating system and basic applications.
Knowledge of Database, XML, IIS, etc. fundamentals.
Basic knowledge of how-to RDP or remotely connect to client servers.
Troubleshooting and problem-solving skills are an added advantage.
Knowledge of OS and software installations and configurations.
Knowledge of the ticketing system and SLA metrics