customer support executive

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats.
• Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions.
• Process transactions accurately and efficiently while maintaining high levels of productivity.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-5 years of experience in BPO/Call Centre environment.
• Good communication skills for effective voice processing and telecalling.
• Ability to work on rotational shifts including weekends, and holidays as per business requirements.