Customer Support Executive

Customer Support Executive

Job Title: Customer Support Executive
Location: Chennai
Experience: Freshers / 02 Years
Salary: 1.5 LPA 2 LPA
Working Hours: 9:30 AM – 6:30 PM
Weekly Off: Rotational Off
Employment Type: Full-time

Job Description:

We are looking for a Customer Support Executive to join our team in Chennai. The candidate will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer queries through calls, emails, and chat.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer issues professionally and within the required timeline.
• Follow up with customers to ensure satisfactory resolution.
• Maintain accurate records of customer interactions.
• Coordinate with internal teams for issue resolution.
• Achieve assigned customer service and performance targets.
• Escalate complex issues to the concerned team or supervisor.

Candidate Profile:

• Good verbal and written communication skills.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge.
• Positive attitude and willingness to learn.
• Ability to work in a team environment.
• Freshers are welcome to apply.
• Candidates with customer support experience will be preferred.

Job Details:

• Salary: 1.5 LPA – 2 LPA
• Location: Chennai
• Shift Timing: 9:30 AM – 6:30 PM
• Weekly Off: Rotational
• Employment: Full-time

Interested candidates can contact:
Dhinesh – 6380015130