Customer Support Executive

Roles and Responsibilities

• Manage customer support requests via phone calls, emails, and chats to resolve issues promptly and efficiently.
• Provide exceptional customer service by understanding their needs, addressing concerns, and offering solutions.
• Collaborate with internal teams to resolve complex technical issues related to software products or services.
• Maintain accurate records of customer interactions using CRM systems for future reference.
• Identify opportunities for upselling/cross-selling relevant products or services based on customer feedback.