Customer Support Executive

Job Description Expert Power Profile

Job Summary

The Executive is responsible for connecting with clients through outbound calls to understand their professional background, gather detailed career information, and ensure the creation of high-quality professional profiles. This role requires excellent communication skills, attention to detail, and a customer-centric approach to deliver a seamless client experience.

Key Responsibilities

• Make outgoing calls to clients to collect their career details (work experience, skills, job roles, achievements and career goals).

• Gather complete and accurate information to create their professional profile.

• Complete assigned tasks on time according to the given turnaround time (TAT).

• Keep client records accurate, updated, and organized in the internal system.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Strong probing, listening, and comprehension abilities.
• High attention to detail and accuracy in documentation.
• Ability to engage confidently in professional conversations with clients.
• Good organizational and time management skills.
• Microsoft Office (Word, Excel, Outlook).

Eligibility Criteria

• Graduate / PG in any discipline.
• 03 years of experience in telecalling, customer service, recruitment, or client servicing.

Preferred Competencies

• Customer-focused mindset with a professional approach.
• Ability to manage multiple client interactions efficiently.
• Strong ownership and accountability for assigned tasks.
• Adaptability to work in a fast-paced environment.