Customer Support Executive

Roles & Responsibilities

• Handle customer queries and concerns through phone calls, emails, and chat professionally and promptly.
• Provide accurate information about product features, functionalities, and services.
• Troubleshoot and resolve product-related issues within the defined TAT.
• Coordinate with Technical Support and other internal teams to resolve complex issues.
• Follow up with customers to ensure complete resolution and customer satisfaction.
• Maintain strong product knowledge and stay updated on new features, updates, and policies.
• Accurately document customer interactions, issues, and resolutions in the CRM/Support System.
• Identify recurring issues and FAQs to improve support efficiency and service quality.
• Collect and share customer feedback, suggestions, and pain points with relevant teams.
• Contribute to improving the overall customer experience and support process.

Preferred Candidate Profile

• 0 - 3 years of experience in Customer Support, Technical Support, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting skills.
• Ability to handle challenging customer situations professionally.
• Comfortable working in a fast-paced environment.
• Good understanding of CRM/Customer Support tools.
• Knowledge of Tally is a plus.
• Willingness to work in a Voice/Blended Support environment.