Customer Support Executive

Role & responsibilities

• Complete coordination with the client for clearance of the shipment
• Coordination with external agencies like shipping line, Forwarders etc
• Internal coordination with operation team, Documentation Team, Accounts Team transport department etc
• Keeping track of shipments and coordinate with client for documents and further filing
• Day to day updation in software
• Preparation and submission of monthly reports
• Preparing fund requirement and preparing for Billing

Preferred candidate profile

• Strong communication (verbal & written) and extraordinary presentation skills
• Basic knowledge about Import / Export process
• Good in Data Analysis Skill
• Proficiency in English
• Experience in MS Office (Excel, PowerPoint) and MS Outlook
• Problem solving Skill
• Handles multiple tasks, switches priorities and focuses as needed.
• Candidate should be focused on following up independently and deliver results