Customer Support Executive

Job Title: Customer Support Executive

Experience: Fresher / Minimum 6 months

Role Summary:
Handle customer queries through chat, inbound, and outbound calls. Provide timely resolutions, maintain positive customer relationships, and ensure high customer satisfaction.

Key Responsibilities:

Respond to customer queries via chat and calls.
Understand customer needs and provide appropriate solutions.
Follow up on customer requests until closure.
Maintain accurate records of customer interactions.
Collect customer feedback and follow company processes.

Qualifications:

Graduate in any discipline
Good communication and interpersonal skills.

Polite, patient, and customer-focused.

Work Schedule:

Willing to work in shifts and on weekends.

Language Requirement:

Fluent in Tamil and English. Malayalam, Telugu, or Hindi is an added advantage.