Customer Support Executive

Customer Support Executive

Location: Bangalore
Experience: 6months2 Years
Employment Type: Full-time
Work Mode: Work from Office

Job Summary

We are looking for a customer-focused Customer Support Executive to handle inbound customer calls, email queries, quotations, and EMI-related processes. The candidate should have good communication skills and the ability to resolve customer queries professionally and within timelines.

Key Responsibilities

• Handle inbound customer calls and provide accurate information.
• Respond to customer queries through email in a professional and timely manner.
• Prepare and share quotations based on customer requirements.
• Handle and coordinate EMI-related processes and customer queries.
• Understand customer requirements and provide suitable solutions.
• Follow up with customers regarding quotations, payments, and pending requirements.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams to resolve customer issues.
• Ensure a positive customer experience through effective communication.

Required Skills

• Excellent verbal and written communication skills.
• Good knowledge of Email Handling and Customer Support.
• Experience in Inbound Call Handling.
• Basic understanding of Quotations and EMI Processes.
• Good interpersonal and problem-solving skills.
• Basic knowledge of MS Office/Excel.
• Ability to handle multiple customer queries efficiently.

Educational Qualification

• Any Graduate.
• Candidates with relevant customer support/BPO experience will be preferred.

Preferred Profile

Candidates with experience in Customer Support, Inbound Voice Process, Email Support, Telecalling, Sales Support, or Banking/EMI-related processes are preferred.

Send your CV to 9187624137