Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through various channels such as chat, email, and voice processing.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Work on multiple processes including blended process, client success, email support, email process, and voice process.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve common goals and objectives.

Desired Candidate Profile

• 2-4 years of experience in BPO/Call Centre environment.
• Strong communication skills for effective interaction with customers over phone or email.
• Ability to work on rotational shifts including night shifts (as per business requirements).
• Proficiency in handling high volumes of calls/emails efficiently while maintaining accuracy.