Customer Support Executive

We are looking for a Customer Support Executive to handle customer queries, complaints, and order-related concerns across multiple communication channels. The ideal candidate should have excellent English and Hindi communication skills, a customer-centric approach, and the ability to resolve issues efficiently while maintaining high service and SLA standards.

Key Responsibilities

• Handle customer queries through phone, email, and chat.
• Resolve customer complaints professionally within defined timelines.
• Assist customers with order status, cancellations, refunds, returns, and product-related queries.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Escalate complex or unresolved issues to the relevant department.
• Maintain accurate customer records and update CRM/ticketing systems.
• Ensure all customer interactions meet defined quality and SLA standards.
• Maintain knowledge of company products, policies, processes, and services.
• Follow up with customers wherever required to ensure satisfactory resolution.
• Handle multiple customer interactions while maintaining professionalism and accuracy.

Required Skills

• Excellent verbal and written communication skills in English and Hindi.
• Strong customer service and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Basic computer knowledge.
• Familiarity with CRM and customer support/ticketing tools.
• Ability to multitask and work effectively under pressure.
• Strong customer-centric approach and positive attitude.

Preferred Skills

• 6 months2 years of experience in Customer Support, BPO, E-commerce, or a similar role.
• Experience with Shopify, CRM, or ticketing tools will be an added advantage.
• Experience handling order management, returns, refunds, and customer complaints is preferred.

Educational Qualification

• Graduate / Undergraduate candidates can apply, depending on the company's requirements.

Job Details

• Position: Customer Support Executive
• Experience: 0.6–2 Years
• Location: Sector 20, Udyog Vihar Phase II, Gurugram
• Work Mode: Work From Office
• Working Days: 6 Days a Week
• Saturday Off: 2 Saturdays Off per Month
• Shift: Rotational shifts, including weekends/holidays if required

Benefits

• Competitive salary
• Performance-based incentives
• Career growth opportunities
• Training and development programs
• Friendly and collaborative work environment

Company: Streamline Beauty India
Brands: 3TENX & Ministry of Pedicure (MOP)