Customer Support Executive

Job Summary:

UnifyCX is hiring experienced professionals for an International Voice Process in the Telecom domain. The role involves handling inbound international customer calls, resolving service-related issues, and delivering a high-quality customer experience.

Roles & Responsibilities :

• Handle international inbound voice calls for telecom customers
• Resolve issues related to network, connectivity, broadband, Wi-Fi, and service interruptions
• Provide clear and professional communication to ensure customer satisfaction
• Achieve First Call Resolution (FCR) and adhere to process guidelines
• Accurately document customer interactions in CRM/ticketing tools
• Adhere to quality, compliance, and productivity standards

Eligibility Criteria :

• Minimum 1 years of International Voice experience (mandatory)
• out of which 6 months of Telecom exp is mandatory
• Graduates / Undergraduates can apply
• Willingness to work in 24/7 shifts

Key Skills :

• International Voice Support.
• Telecom Customer Service & Troubleshooting.
• Excellent English Communication.

Walk-In Details : Date: Monday 22 August- Friday 28 August.

Time: 11:00 AM -3:00 PM

Venue: H-07 Building, Phoenix Infocity Pvt Ltd SEZ,Gachibowli (V), Serilingampally (M),Hyderabad, Telangana 500081.

Candidates are requested to carry an updated resume and valid ID proof.