Customer Support Executive

Company: Echobooom Management & Entrepreneurial Solutions Pvt. Ltd.

Location: Indiranagar, Bengaluru

About Us

At Echobooom Management & Entrepreneurial Solutions Pvt. Ltd., we are committed to empowering businesses and individuals through innovative consulting, strategic solutions, leadership development, and customer-centric excellence. We foster a dynamic environment that emphasizes professional growth, mentorship, real-time learning, and career advancement.

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to manage client relationships, ensure exceptional customer experiences, and drive long-term client satisfaction. The ideal candidate will act as the primary point of contact for customers, helping them achieve their objectives while maintaining strong engagement with our services.

Key Responsibilities

• Serve as the primary point of contact for assigned customers.
• Build and maintain strong client relationships through regular communication.
• Understand customer requirements and provide timely resolutions to queries and concerns.
• Conduct onboarding sessions and guide customers through company processes and services.
• Ensure high levels of customer satisfaction, retention, and engagement.
• Collaborate with internal teams to address customer requirements effectively.
• Monitor customer feedback and identify opportunities for process improvement.
• Maintain accurate customer records, interactions, and follow-ups in CRM systems.
• Generate reports on customer satisfaction, retention, and service performance.
• Identify opportunities for upselling and cross-selling company services.
• Proactively follow up with customers to ensure successful service delivery.

Eligibility Criteria

• Bachelor's Degree in Business Administration, Management, Marketing, Communications, or related fields.
• Freshers with excellent communication skills are welcome to apply.
• Prior experience in Customer Success, Customer Support.

Required Skills

• Excellent verbal and written communication skills.
• Preferably Telugu speaking.
• Strong interpersonal and relationship-building abilities.
• Problem-solving and conflict-resolution skills.
• Customer-centric mindset with a positive attitude.
• Ability to manage multiple clients and priorities simultaneously.
• Proficiency in MS Office and CRM tools.
• Strong organizational and time-management skills.

Strongly Looking For

• Passionate about delivering exceptional customer experiences.
• Strong ownership and accountability mindset.
• Adaptable and eager to learn in a fast-paced environment.
• Ability to build trust and maintain professional relationships.

Application Process

Interested candidates can share their updated CV with us on WhatsApp to Mr. Rahul (Executive HR) +91 9353637453

Interested candidates can apply and become a part of a growth-driven organization focused on innovation, leadership, and customer excellence.

-- Team Echobooom