Customer Support Executive

About the role

At EdgeProp Malaysia, customer support isn't just about answering questions. You'll be one of the key people connecting our customers, sales, editorial, design and internal teams. Alongside handling customer enquiries, you'll help coordinate the submission and delivery of selected digital content including e-newsletters, editorial materials and luxury property listing pages. You'll be organised, responsive, comfortable juggling different tasks and focused on getting things done properly.

Key responsibilities

• Respond to customer enquiries through designated support channels

• Assist customers with questions relating to EdgeProp's products, services and platform

• Troubleshoot basic customer issues and escalate technical or complex matters to the appropriate team

• Receive and check materials submitted by customers or internal teams

• Ensure required information, copy, images, links and other assets have been provided

• Follow up when materials are incomplete or missing

• Organise each request according to its required deadline

• Submit complete materials to the Design and/or Editorial teams

• Ensure submission requirements and internal cut-off times are followed

• Coordinate amendments or additional materials when requested by Design or Editorial

• Follow tasks through until the required deliverable has been completed or published

• Record deadlines, requirements and responsible parties

• Update the status of each task as it progresses

• Prioritise urgent or time-sensitive submissions

• Flag delays, missing information or potential issues early

About you

• Organised and responsive
• Comfortable juggling different tasks
• Strong communication skills