Customer Support Executive

The Customer Support Executive will serve as the primary point of contact for our clients. The main focus is to resolve post-purchase challenges smoothly, collect product reviews, and maintain positive client relationships through excellent communication.

Role & responsibilities

Client Issue Resolution

• Order Support: Talk to clients directly regarding issues with their orders.
• Problem Solving: Address concerns about damaged items, wrong shipments, or missing parts.
• Ticket Management: Track customer complaints from initial contact to successful resolution.

After-Sales Engagement

• Review Collection: Gather detailed after-sales product and service reviews from clients.
• Feedback Reporting: Summarize customer insights to help improve product quality.
• Customer Retention: Follow up with clients to ensure complete satisfaction.

Communication & Standards

• Tone Management: Maintain a polite, empathetic, and professional tone at all times.
• Clear Documentation: Record customer interaction details accurately in our support logs.

Preferred candidate profile

• Talking to our clients about the issue they are facing with the order.
• Getting proper after sales review from our clients.
• Having good communication skills.