Customer Support Executive

Customer Support, Aparna Constructions and Estates Pvt. Ltd.
Job Description

Job Requirements
Educational Qualification
B Tech /BE with a specialization in Civil Engineering or MBA
Relevant Experience
Key Behaviors
3 - 5 years experience in Real Estate in customer
care

Customer Communication
(Communication in English, Telugu
and Hindi Preferred)

Knowledge of customer service
principles and practices
Excellent listening skills
Attention to detail
Great negotiation and problem-solving skills
Teamwork and ability to work under pressure
Knowledge of Microsoft Office
Knowledge/ Technical Skills
Experience in collecting and analyzing data
Excellent PowerPoint skills
Strong aptitude
Roles and Responsibilities:

1. Operations
1. Site Visits and Customer Care:

- Coordinating site visits for customer.
Understand products and effectively communicate product details to
customers.

2. Customer Communication: Respond to customer communications regarding
customizations promptly and effectively.

3. Unit Inspections and Snag List Creation:

Attend unit inspections to ensure quality standards are met.

Create snag lists for every unit before handing it over to customers.

4. Coordination with Departments:
Coordinate with interdepartmental teams including Projects,

APMS, and PMC to complete the work and ensure smooth
execution.
5. Reporting:
Report directly to the Site Manager regarding project progress
and any issues encountered during the process.

2. Customer Relationship

- Maintaining all customers relationships to ensure Aparna is a priority choice.