Customer Support Executive

Customer Support Executive

Location: Pune, Maharashtra

Experience: 0-1 Year

Employment Type: Full-time

About EnKash

EnKash is Indias fastest-growing fintech company, revolutionizing the B2B payments ecosystem. We empower businesses with innovative financial solutions, enabling seamless and efficient payment processes. As a leader in the industry, we are committed to delivering top-notch customer experiences and helping businesses thrive. We are looking for bright and talented professionals who are passionate about providing excellent support to our valuable corporate customers - quickly and efficiently. If you're someone who thrives in a dynamic environment and is eager to grow in the customer service/customer success domain, EnKash is the perfect place for you!

About the Role

As a Customer Support Executive VKYC at EnKash, you will play a critical role in ensuring smooth and compliant customer onboarding through Video KYC processes. You will be responsible for conducting VKYC verification, validating customer details and documents, ensuring adherence to regulatory guidelines, and delivering a seamless onboarding experience. This role requires strong attention to detail, communication skills, and a customer-first approach within a fast-paced fintech environment.

Key Responsibilities

Conduct Video KYC verification for customers as per internal and regulatory guidelines

Ensure compliance with KYC policies, RBI norms, and internal onboarding procedures

Guide customers through the VKYC journey and address queries in real time

Review and validate customer information for accuracy and completeness

Escalate discrepancies, suspicious cases, or incomplete documentation to relevant teams

Ensure adherence to defined quality standards, productivity metrics, and TAT/SLA requirements

Deliver a seamless and positive customer onboarding experience What

We’re Looking For

0-1 year of experience in customer support, KYC, VKYC, or customer operations roles

Strong verbal communication and customer interaction skills

High attention to detail and documentation accuracy

Ability to handle customer interactions professionally and empathetically

Basic understanding of KYC processes, onboarding, or fintech operations is preferred

Comfortable working in a fast-paced and process-driven environment

Ability to multitask and maintain quality under pressure

Why Join EnKash?

Be part of a fast-growing fintech company transforming B2B payments Gain hands-on exposure to customer onboarding and fintech operations

Work in a collaborative, learning-driven environment

Opportunity to grow your career in customer experience and operations

How to Apply Send your resume to: [email protected]