Customer Support Executive

The Role: Support Agent

This is a semi-voice process. As a support agent, you will interact with partners and customers on behalf of the organization through support channels such as the HelpDesk, emails, phone, and social media platforms. You will provide customers with information on products and services and resolve any problems the customers might face to ensure high customer satisfaction. You will also get to learn about Wealth Management over time.

Responsibilities

1. Receive incoming calls of Partners and Customers and resolve their queries/complaints.

2. Respond to queries/complaints of Partners,Customers&RMs received via tickets/chats.

3. Out-call the RMs, Partners, and Customers when needed (as per business requirements).

4. Explain / Educate the RMs, Partners, and Customers on our tools and products.

5. Provide exceptional Partner / Customer service.

Requirements

1. Minimum 2 years of customer support experience in the BFSI sector.

2. Good verbal & written communication skills with min.30 words per minute typing speed

3. Good Telephone etiquette and ability to follow SOP and scripts

4. Knowledge of financial products like MF, Insurance, and stocks

5. Experience in MF or KYC or stock broking operations

6. Fluency in English and Hindi (Fluency in more languages will be a plus) 7. Willingness to work in rotational shifts & week offs.