Customer Support Executive

Role & responsibilities

Company: Accenture (Payroll: eTeam Info Services)
Job Location: Mumbai | Bengaluru | Pune
Work Mode: Work from Office (WFO)
Shift: Rotational US Shifts (5 Days Working)
Working Days: Rotational work week (MondayFriday / Tuesday–Saturday / Wednesday–Sunday)About the RoleWe are hiring Customer Support Associates to provide excellent support to customers through Voice, Chat, and Email. You will assist candidates/customers by resolving their queries, guiding them through the self-service portal, and ensuring a smooth customer experience.Freshers with excellent communication skills are welcome to apply.Key Responsibilities

• Handle customer queries through Voice, Chat, and Email.
• Resolve customer issues within defined timelines.
• Guide customers in using the online self-service portal.
• Create and update customer cases in the support system.
• Escalate unresolved issues to the appropriate team when required.
• Maintain high customer satisfaction and quality standards.
• Follow company processes, security guidelines, and data privacy policies.
• Coordinate effectively with internal teams for faster issue resolution.
• Meet daily productivity and service quality targets.

Eligibility

• Graduate in any discipline.
• Freshers and experienced candidates can apply.
• Prior International BPO experience is an added advantage.
• Excellent verbal and written English communication skills.
• Basic computer knowledge and good typing skills.
• Willing to work from the office in rotational US shifts.

Required Skills

• Strong communication and customer service skills.
• Good problem-solving ability.
• Quick learner with a positive attitude.
• Team player with attention to detail.
• Ability to work under pressure and meet targets.
• Basic knowledge of MS Office and internet applications.

Selection Process

1. Versant Assessment (Minimum Score: 58)
2. Communication Discussion (CD)
3. Operations Interview (OPS)

Why Join Us?

• Opportunity to work with Accenture.
• Professional work environment.
• Career growth opportunities.
• Training and continuous learning support.
• Exposure to global customers and international processes.

Payroll: eTeam InfoServices
Client: Accenture