Customer Support Executive

We are looking for a Customer Support Associate with 1 or 2 years of experience in customer support, service desk, or customer-facing roles. The ideal candidate should have excellent communication, customer-handling, follow-up, and coordination skills.

Key Responsibilities

Handle and resolve customer queries, requests, and service-related issues.

Coordinate with customers, internal teams, technical teams, vendors, and other stakeholders.

Create, track, update, escalate, and close tickets within defined timelines.

Monitor open and pending tickets and provide regular status updates to customers.

Understand customer issues and communicate them clearly to the relevant technical teams.

Follow SOPs, escalation matrix, and defined support processes.

Ensure timely follow-up and resolution of customer issues.

Handle multiple customer queries while working under pressure.

Maintain proper communication and documentation of customer interactions.

Provide excellent customer service and ensure customer satisfaction.

Required Skills

12 years of experience in customer support/service desk or a similar role.

Strong customer-handling and communication skills.

Excellent verbal and written communication.

Good understanding of Incident & Service Request Management.

Experience with ticket creation, tracking, updating, escalation, and closure.

* Knowledge of ticketing/ITSM tools such as *ServiceNow, Jira, Remedy*, or similar tools.

* Strong *follow-up, coordination, and stakeholder-management skills*.

* Good *problem-solving and interpersonal skills*.

* Ability to understand customer issues and coordinate effectively with technical teams.

* Willingness to work in *rotational shifts* as per client requirements.