Customer Support Executive

Key Responsibilities

• Process customer orders and ensure timely order fulfillment and delivery.
• Coordinate closely with Sales, Warehouse, Logistics, and Distribution Service Providers (DSP) on daily operational matters.
• Monitor order status and resolve delivery-related issues promptly.
• Manage Return Merchandise Authorization (RMA) processes, including verification, amendment, cancellation, and documentation.
• Handle invoice processing, credit note issuance, and billing activities.
• Ensure timely submission and updating of e-Invoices according to company requirements.
• Track Proof of Delivery (POD) and ensure all documentation is updated within KPI timelines.
• Investigate and resolve discrepancies, shortages, and customer complaints.
• Prepare and maintain operational reports, tracking reports, and return listings.
• Support sales team enquiries and provide efficient customer service.
• Work closely with stakeholders to improve customer satisfaction and service performance.
• Perform other duties and ad hoc assignments as required by management.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, Business Studies, or related disciplines.
• Minimum 2 years of working experience in Customer Service, Customer Support, Order Management, Supply Chain, or a related field.