Customer Support Executive

Key Responsibilities

• Patient Communication: Answering inbound calls professionally, directing calls, providing directions, and handling inquiries about doctors or departments.
• Scheduling: Booking, rescheduling, and canceling patient appointments, along with managing appointment reminders.
• Data Management: Updating patient records and call logs accurately in the database.
• Emergency Handling: Identifying and prioritizing emergency calls, transferring them to the appropriate medical team immediately.
• Administrative Support: Assisting with insurance verification, handling billing inquiries, and sometimes making outbound calls to follow up on patient care.

Required Skills and Qualifications

• Communication Skills: Exceptional verbal and written communication in the local language and English, with good telephone etiquette.
• Technical Proficiency: Knowledge of computers, specifically MS Office, and experience with hospital CRM or HMS software.
• Education/Experience: High school diploma or equivalent; prior experience in a hospital, healthcare BPO, or customer service role is frequently preferred.
• Soft Skills: Empathy, patience, ability to multitask, and a professional demeanor under pressure.
• Confidentiality: Strict adherence to data privacy and HIPAA guidelines