Customer Support Executive

Designation: Junior Consultant / Consultant Customer Happiness
Process: Inbound Customer Care.
Working Hours: 9 hrs (Including 1 hour break)
Working Days: 6 days working rotational shift & 1 rotational off
Below is the Job Description of the role -

• Customer Communication: Answer to customer calls to understand and address their needs, complaints, or other issues with Insurance products or services.
• Efficient Response: Respond efficiently and accurately to callers, explain possible solutions, and ensure customers feel supported and valued.
• Active Listening: Engage in active listening with callers, confirm or clarify information, and diffuse irate customers as needed.
• Tool Utilization: Utilize software, databases, scripts, and tools appropriately.
• Performance Metrics: Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.
• Policy Adherence: Adhere to all company policies and procedures.
  We are looking for candidates who possess:

1. Excellent Verbal and Written Communication Skills: Strong ability to communicate effectively in both spoken and written forms.
2. Sympathetic Approach & Multitasking Ability
3. Voice Process Experience: Preferable experience in voice process roles.
4. Shift Flexibility: Willingness to work in rotational shifts.