Customer Support Executive

Summary:

Supports all commercial related activities including, but not limited to, deal structuring, contract creation,
pricing, review and approval for offers, contract management and providing support to field sales for
quoting purposes. Ensures deals are structured and processed efficiently and align to company policies.
Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams
to ensure all contracts are accurate. Verifies compliance with internal policies (and external regulations).
Responsible for drafting, modifying and finalizing contracts, including new and add-on business.
Responsible for the handling of day-to-day queries from groups including, sales, sales development and
account management teams using quoting tools and/or CRM system. May support sales enablement
group. Resolves problems through research, consulting with internal support teams, to identify the
appropriate tools for success. Review and approve deals for company’s customers and prospects. This is
an individual contributor role.

Scope:

• Contributes to small team by taking ownership to deliver assigned activities.

Problem Solving:

• Works on minimally ambiguous problems where solutions are often readily available
  Situations typically require an evaluative review of a variety of factors to understand
  problems.
• Applies company policies, business understanding and acquired techniques to complete
  day-to-day assignments.

Discretion and Impact:

* Minimally impacts quality of own work and the work of others on team.
* Exercises judgment, within defined procedures; sometimes adapts practices in order to
apply appropriate action.

Collaboration and Interaction:

• May interact with high-level individual contributors and managers across multiple areas
  Builds productive internal working relationships that require regular interaction across similar
  areas.

Autonomy:

• Based on clearly defined objectives, receives general instructions on routine work, detailed
  guidance on new assignments; begins to independently prioritize work.
• May provide broad guidance to individuals in process-oriented roles.

Knowledge:

• Working knowledge and practical understanding of fundamental technical

standards and methods.

• Applying professional principles, techniques, and procedures in own area of discipline;

begins to take ownership of assigned activities.

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or

an advanced degree without experience.