Customer Support Executive

Job Summary The Marketing Executive will be responsible for managing social media platforms, handling marketing communications, preparing reports, coordinating promotional activities, and supporting lead generation initiatives.

Role & responsibilities

• Manage Instagram, Facebook, and other social media accounts.
• Monitor and respond to social media inquiries.
• Handle official email communications.
• Prepare weekly and monthly marketing reports.
• Coordinate intervention opportunity calls and maintain records.

Required Skills

• Excellent communication skills in English.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Comfortable coordinating with clients over phone calls.
• Able to maintain reports accurately and efficiently.

Preferred candidate profile

• Candidates with experience in Voice Process and Blended Process environments will be preferred.
• Excellent verbal and written communication skills are essential.
• Should possess strong email drafting and correspondence skills.
• Demonstrated ability to coordinate effectively with internal and external stakeholders.
• Strong interpersonal, follow-up, and organizational skills with attention to detail.