Customer Support Executive

Client Support Associate / Client Experience Coordinator

Overview:

We are looking for a proactive and communication-driven professional with up to 1 year of

experience in customer support, client coordination and or telecalling. The role involves

managing RSVP calls, collecting client feedback and supporting basic escalation calls as

required.

Key Responsibilities:

1. RSVP Coordination

• Make outgoing RSVP calls for events and update responses accurately.
• Maintain structured trackers and provide timely updates to the internal team.

2. Client Feedback & NPS Calls

• Connect with clients post-event to collect feedback and category-level ratings.
• Document insights clearly for internal performance review and reporting.

3. Escalation Calling Support

• Assist with initial-level escalation calls
• Gather issue details, ensure calm communication and route concerns to the appropriate

internal team.

4. Communication & Documentation

• Maintain updated call logs and reports.

• Share daily/weekly summaries of activities.

• Follow communication guidelines and ensure consistency in tone and messaging.

5. Coordination Responsibilities

• Work closely with internal teams to relay client feedback and follow-ups.
• Ensure high responsiveness and professional client interaction at all times.

Required Skills & Experience:

• 01 year experience in customer support, telecalling, client servicing and or

coordination roles.

• Strong verbal communication skills (English & Hindi; regional languages preferred).
• Ability to manage high-volume calling with professionalism.
• Good documentation and follow-up skills.
• Calm, patient and solution-oriented approach.
• Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call

logging.

Work Schedule:

• 6 days/week

About Us:

The Wedding Company is Indias leading tech-enabled wedding planning platform streamlining the $130B unorganized wedding market. With 2,000+ verified partners and 1,000+ weddings successfully executed across leading destinations in India and internationally, we’re on a mission to redefine how couples plan and experience their weddings.

In 2026, we raised $2.75 million (26.3 Cr) in seed funding, led by Wellingdon Advisors LLP, LVX and angels from Wakefit, Delhivery and Dropbox, reflecting strong confidence in our vision to redefine how India plans weddings.

Your role:

We are looking for a QC professional who will be responsible for auditing calls, identifying quality and process gaps, tracking performance through dashboards, and working with trainers to improve the team’s sales conversations and customer handling.