Customer Support Executive

Support Executive

Responsibilities

• Should handle customer queries related to trading, demat accounts, orders, funds, and transactions and provide timely resolution.
• Should have good knowledge of the Indian Stock Market, NSE, BSE, SEBI regulations, and basic trading concepts.
• Assist customers with platform-related issues and coordinate with relevant teams for quick resolution.
• Maintain accurate records of customer queries, complaints, and resolutions while ensuring a good customer experience.

Skills & Qualifications

• Graduate with good communication and customer-handling skills.
• Basic understanding of Equity, Derivatives, Trading, Demat and Stock Market operations.
• Strong problem-solving and follow-up skills.
• Comfortable working in a fast-paced stock broking environment.
• Multilingual (Tamil, English and Hindi) candidates are preferred.